Return & Refund Policy

30-day Return Guarantee:
You have 30 days after receiving your item to request a return.

Notes: Items must be in the same condition that you received them: unworn or unused, with tags, and in their original packaging. You’ll also need the receipt or proof of purchase.

Reasons For Return: 
1. Not happy with your order
2. Damaged or low-quality items
3. Purchased the wrong product 

What Is The Restocking Fee?
No Fee

The Return Shipping Cost:
– For detective products or sending wrong products: We will pay the return shipping cost.
– For customer remorse, purchased the wrong product or customer doesn’t want the items: The customer will pay the return shipping cost.

Return System:
We receive all return products By Mail.

How Do I Return Items?
Step 1: contact us at support@47choco.com
– All returns must be approved by our support team before being sent.
– If your return is accepted, we’ll send you a return shipping label. 

Step 2: After receiving our shipping label, please do exactly the following instructions:

• Pack all the returned items, along with a print-off of your confirmation of purchase email.
• Go to the local post office, or another courier, to ship the package to the address mentioned in the email.

Step 3: 
– Please provide us with the tracking number from the post office or couriers.
– An email will be sent to notify you if we approve or reject to refund in your case.
– If approved, you’ll be automatically refunded on your original payment method.

Note:
– It can take some time for your bank or credit card company to process and post the refund too.
– Items sent back to us without first requesting a return will not be accepted

When Can I Request A Replacement Item?

Reasons For Replacement:

1. The product itself is flawed.
2. The quality of the printing is poor.
3. Final product is materially different than the design presented on our website.
4. The following information about the product is not the same as the order: type, size, color, and printing content.

Email us: support@47choco.com 
– Including a photograph of the item. (Ideally, the items should be photographed on a flat surface, with the tag and error displayed.).
– Size issue: Photo measure the size of the product 
– Picture of the shipping label.

We’ll send you replacements as soon as we confirm the situation, no need to return the defective ones. 

REFUND POLICY
If you feel that the product does not meet your expectations, then you do have the option to request a refund.

Reasons For Refund: 
1. The product is completely non-functional.
2. Damaged or low-quality items.
3. Not receive the product within 15 business days.
4. Lost items.

How Do I Get a Refund?
Contact us at [email protected]

Note:
– We will refund you the amount you paid, excluding the original delivery charges.
– Refunds will be processed the way you made your original purchase.
– We will complete refund within 7 business days. 
– NOT apply to:
1. Gift cards or vouchers;
2. Personalized items;